Accessibility statement for Local authority portal

This accessibility statement explains how accessible this service is, what to do if you have difficulty using it, and how to report accessibility problems with the service.

This service is part of the wider GOV.UK website. There is a separate accessibility statement for the main GOV.UK website (open in new tab).

This page only contains information about the Local authority portal service, available at placeholder local authority portal link.

Using this service

A local authority portal account allows local authorities to check schedules and notify HMRC VOA about the property details for counicl tax and non-domestic rates.

This service is run by Valuation office agancy (VOA). We want as many people as possible to be able to use this service. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the text in the service as simple as possible to understand.

AbilityNet has advice (opens in a new tab) on making your device easier to use if you have a disability.

How accessible this service is

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We know some parts of this service are not fully accessible::

  • most older PDF documents are not fully accessible to screen reader software
  • placeholder accessibility issue
  • placeholder accessibility issue
  • placeholder accessibility issue
  • placeholder accessibility issue
  • placeholder accessibility issue
  • placeholder accessibility issue

What to do if you have difficulty using this service

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email [email address]
  • call [phone number]
  • add any other contact details]

We’ll consider your request and get back to you in [number] days.

Reporting accessibility problems with this service

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [provide both details of how to report these issues to your organisation, and contact details for the unit or person responsible for dealing with these reports].

If you are not happy with our response

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Contacting us by phone or getting a visit from us in person

We provide a text relay service if you are deaf, hearing impaired or have a speech impediment.

We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC advisor to help you complete the service.

Find out how to get extra support from HMRC VOA.

Technical information about this service’s accessibility

HMRC VOA is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non‐accessible content

The content listed below is non-accessible for the following reasons.

Non‐compliance with the accessibility regulations

On the page to change the main address, there are 3 ‘change’ links that are not descriptive. People using screen readers are unable to tell which link helps them to do which task. This fails WCAG Reference 1.3.1 Info and Relationships (Level A). This will be fixed by 31 March 2023.

Non-accessible content with reasons and failing WCAG reference

Non-accessible content with reasons and failing WCAG reference

Non-accessible content with reasons and failing WCAG reference

Non-accessible content with reasons and failing WCAG reference

Non-accessible content with reasons and failing WCAG reference

Non-accessible content with reasons and failing WCAG reference

Non-accessible content with reasons and failing WCAG reference

Non-accessible content with reasons and failing WCAG reference

Non-accessible content with reasons and failing WCAG reference

How we tested this service

The service was last tested on placeholder date and was checked for compliance with WCAG 2.1 AA.

The service was built using parts that were tested by the Digital Accessibility Centre. The full service was tested by HMRC VOA and included disabled users.

This page was prepared on placeholder date. It was last updated on placeholder date.